Shipping and Returns
Given the chilled nature of our products we take great care to preserve quality and freshness throughout the shipping process. As a result, we do not ship for weekend/holiday deliveries. Orders are processed Monday-Wednesday with a standard 2-day delivery. Our shipping timeline to reach you is 2-9 days. Orders placed/charged by Sunday are typically shipped by Wednesday for delivery by Friday. In California and surrounding areas, orders could possibly ship on Thursday or Friday for a Saturday delivery. If you are are a Local Delivery customer, all LA orders will be delivered to your doorstep delivery on Monday.
If your order did not arrive cold or frozen, please contact firstname.lastname@example.org and we will be happy to assist you.
We provide standard 2-day shipping to the 48 contiguous United States and the District of Columbia. We cannot ship to PO Box addresses so please provide a physical street address as your shipping address in the checkout. Unfortunately, we are currently unable to ship to Alaska or Hawaii.
Recurring Subscription Plan
If you make a purchase on a recurring subscription plan, such plan will continue until you cancel or modify it. This means that your products will be delivered with the frequency you selected when making your purchase, and your credit card will be charged for each delivery. A reminder communication will be sent to you prior to each renewal period.
Cancellations and Order Changes
All purchases are final. Once an order has been packed/prepared/shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Sunnie reserves the right to treat any additions as a second order incurring additional shipping charges. If you are on a recurring subscription plan, you may cancel your plan before your next charge date by simply logging into your Account. Once in your account, you can click "Manage Subscription" and make changes to your order or scroll to the bottom to "Cancel Subscription". You may cancel or make changes to your subscription up until 11:59 pm EST one (1) day before your stated charge date.
Because our product is refrigerated, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2 week expiration date.
Our goal is that products arrive chilled and get to you within 1-2 days of being packed. With rising supply chain costs and being a small business, we do charge a shipping fee to get our products to you. Orders shipped west of the Rockies for $8.99 and those to the east $12.99. Free shipping is sometimes offered during promotional seasons.
We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email us at email@example.com with the following information:
- Order number
- Damaged product item description
- Condition of damaged product upon arrival
- Date and time package was received
Shipping Process for Perishable Food
Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use 1-2 day shipping (depending on your location). However, please note that your order will arrive within 3-9 days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.
If you have any questions about your order, email us anytime at firstname.lastname@example.org